When registering you agreed to be responsible for ensuring that only you can use your account and password. In general, you should not keep a balance of PlayerCash in your PlayNow Wallet if you do not intend to redeem it for purchases within a reasonable amount of time. If you feel your account has been compromised, please contact Consumer Services at 1-866-815-0222 for assistance.

BCLC is authorized to market and distribute lottery games within the province of B.C. only. At this time, the registered player may purchase games only when physically located in B.C. However, other non-game purchase account activity may be allowed while outside B.C.

If you qualify as a B.C. resident following the registration process, and transact while physically located in B.C., you may be able to play.

BCLC offers occasional promotions and contests exclusively to players registered on PlayNow. Information about these special offers is sent out via our Players eClub newsletter and is also located on our Contests & Promotions page.

If you are not currently registered on PlayNow and would like to be notified about upcoming promotions you can register for Players eClub and sign up to receive news and promotional information in our monthly Newsletter.

If you think someone was using your PlayNow account to purchase games without your knowledge, contact Consumer Services at 1-866-815-0222.

The Weekly Transfer-In Limit is the maximum amount (set by you) that you will be able to transfer from your credit card, debit card or bank account into your PlayNow Wallet during a seven day period.
The Transfer does not take place automatically.
You may transfer up to $9,999 per week into your PlayNow.com accounts and set your own play limits at any dollar amount within that threshold.
If you use online bill payment and transfer-in more than your Weeekly Transfer-In limit, the extra amount will automatically be retuned to your bank account.

Under the Criminal Code of Canada, only the Province or its Agent can conduct and manage gaming on or through a computer.

The Government of B.C. has given BCLC the authority to operate on or through a computer, including through the Internet any lottery scheme which it has been authorized to conduct and manage.

PlayNow is a state-of-the-art online environment. BCLC’s Internet Gaming Code of Conduct & Responsible Play is available in full at bclc.com. In short, a player can trust that we:

• Respect privacy: Inform players why we are collecting personal information and how that information will be used. A player’s right to privacy is protected under the B.C. Freedom of Information and Protection of Privacy Act.
• Restrict play to adult: To play, a player must be nineteen years of age or older. That’s the law.
• Set weekly limit: There is a set maximum weekly limit on the amount a player may fund their wallet account.
• Only allow B.C. residents to play: A player must be physically located in British Columbia at the time of game purchase.
• Help keep it fun: The PlayNow site uses a wide variety of industry-leading responsible play strategies to help minimize problem behaviour
• Are fair and honest: The integrity and security of our games offered through the Internet will be as high as that for all of our other operations.

BCLC has a variety of safeguards and controls throughout the PlayNow site. These include:

• Weekly Transfer-In Limit: Maximum transfer amount by a player into their Wallet each week is set at $9,999
• Session log: Time and amount spent is visible on each web page
• Purchase history: Tickets purchased and amount spent for the past 52 weeks
• Age control: 19+ and data verification using one of Canada’s major credit bureaus
• Residency: Each time a player logs-on, a “geo-location” check is automatically performed to verify they are in British Columbia. If they are out-of-province, the system will not allow game purchases to take place.
• Player accounts: User names and password protected
• Secure payment methods: Players can choose to use their online bank accounts, Visa or Mastercard to fund their Wallet Account with PlayerCash
• Player privacy: Meets or exceeds all statutory requirements

We have invested in significant safeguards, authentication processes and security measures to ensure the integrity of our games. An individual must register and create a player account before play is enabled. To do this, the player must provide credit card information that will be sent electronically to one of Canada’s major credit bureaus. This third-party validation verifies both age and residency.

The purchase of lottery products can only occur while the player is physically located in B.C. and it is a violation of the PlayNow Player Agreement to attempt to purchase if outside of the province.

The following cancellation rules apply to tickets purchased on PlayNow:

• Lotto tickets can only be cancelled on the same sales day* of purchase and, if purchased on draw day, prior to draw break.
• Sports Action tickets for a particular Menu can only be cancelled on the same sales day* of purchase and, if purchased on game day, prior to the start time of the earliest game on the ticket.
• Keno tickets cannot be cancelled once the purchase has been confirmed.
• Interactives tickets cannot be cancelled once the purchase has been confirmed.

*A sales day on PlayNow runs from approximately 6 a.m. to 4:08 a.m.

Games on PlayNow can be purchased during the following time periods seven days a week:

• Interactive Games: 24 hours a day except for a one minute period from 4:08 a.m. to 4:09 a.m.
• All other games: approximately 6 a.m. - 4:08 a.m.

Please note that some mornings PlayNow may not be available due to system upgrades and/or scheduled maintenance. Please try again later or if you require assistance call Consumer Services at 1-866-815-0222.

If you tried to login and was informed that you were blocked, you would generally see further information on why this happened and what to do next. For example, your login details may have been invalid, you may have opted to self-exclude. In general, you may call Consumer Services at 1-866-815-0222.

You must be physically located in B.C. to purchase a game. In addition, the IP address assigned by your Internet service provider must also agree that you are in B.C. A non-game purchase activity, such as checking your account balance, is possible to do when you are away from B.C.

If upon login, you are told you are not located in B.C., our system may have predicted that your online session appears to be originating outside the province of B.C. If you are in B.C., you may challenge the prediction by pressing the appropriate button on the screen. In general, prediction errors will be corrected by the start of the next business day. You may also call Consumer Services at 1-866-815-0222 for assistance.

You may view your historical transaction information from your account area for up to one year. BCLC may use transaction information to support any inquiries you may have about your account activity, analyze and improve customer relationships by understanding the types of products you buy. Transaction information may be retained by BCLC as long as your account is active, and/or as required by law.

You can get a temporary password by selecting "lost password" and entering in the secret answers you created in the registration process.

To close your account, you can call Consumer Services at 1-866-815-0222

At this time, BCLC requires all PlayNow customers to supply a credit card number at least during the registration process. We apologize for any inconvenience caused to our customers who choose not to possess or use a credit card and are interested in PlayNow. Please check back for future developments and possible alternative methods of registration.

If you are unable to supply a mother's maiden name during registration, you may supply an alternate answer to this question. Just remember, if you are subsequently asked to provide your mother's maiden name you must be able to reply with the answer you gave during registration.

You can call Consumer Services at 1-866-815-0222 for help with registration. If you wish to ensure that the information used to verify your B.C. residency and age is accurate, the EQUIFAX web site includes details on how to request a COPY of your personal credit history or to request a correction.

For added security, BCLC does not retain your credit card number after the registration process, or after a credit card PlayNow purchase has been processed.

The Interac Online service is a payment option that allows you to pay for goods and services on the Internet directly from your bank account.

You can use Interac Online to purchase PlayerCash on PlayNow. You must have access to web banking at a participating financial institution, currently RBC Royal Bank, Scotiabank, BMO Financial Group and TD Canada Trust. Some financial institutions may charge you a fee if you choose to use this payment service.

For more details on this payment method, please visit www.interaconline.com

If your financial institution supports telephone banking, you may use any phone, including a cellphone, to make a bill payment (PlayerCash purchase) to BCLC. You may be able to add BCLC as a new payee by using the phone menu's Add-payee function, or by speaking with your financial institution's telephone banking staff.

BCLC believes that most financial institutions that operate in B.C. will show BCLC (or B.C. Lottery) as a payee option for their customers. If you deal with a financial institution that does not list BCLC as a payee choice, please let us know by phoning Consumer Services at 1-866-815-0222 for assistance or send an email to consumerservices@bclc.com and we will investigate.

Each financial institution develops and supports their own bill payment processes. Most provide customers with a choice of accounts and account types from which to make a bill payment.

Verified by VISA offers cardholders additional security during web-based purchase transactions. Find out more by contacting the financial institution which issued your VISA credit card or by visiting http://www.visa.ca/verified/

BCLC accepts payment methods that are familiar to most British Columbians, and will continue to investigate and consider acceptance of other payment methods.

Most VISA and MasterCard credit cards issued to British Columbians can be used to purchase PlayerCash. However, a few card issuers have decided to not accept these types of transactions. If you think you have been affected, please contact your card issuer directly.

Credit card issuers independently determine their own policies respecting interest charges, cash advances, and purchase definitions. BCLC considers the sale of PlayerCash vouchers to be normal purchases. Cardholders must determine whether their card issuer policies respecting what constitutes a cash advance is fair and acceptable.
A small number of credit card issuers may:

• Consider PlayerCash purchases to be cash advances and charge service fees and/or interest from the date you load your Wallet. Any charges are not imposed by BCLC and related fee policies are entirely under the control of your credit card issuer.
• Consider PlayerCash purchases to be contrary to their respective credit cardholder usage policies, and this may result in your transaction being declined. If this happens, you may wish to try using an alternative credit card, or to use the Online Bill Payment method to load your wallet.

PlayerCash are game vouchers that must be purchased from either your bank account or from your credit card in order to buy games on PlayNow. All PlayerCash transactions are recorded in the Transactions section of your PlayNow Wallet. Each PlayerCash game voucher has a redeemable value of one (1) Canadian dollar.

When you register, you must agree that BCLC may share your information amongst its various other business units, such as bingo halls or casinos. At this time, if you elect to self-exclude from PlayNow, BCLC is not yet able to automatically exclude you from its other gaming venues.

Major winners must claim prizes in person. Names and photographs of major winners are publicized to protect the integrity of our games. We show that prizes have been won and that winners come from every walk of life.

BCLC strives to pay prizes to registered PlayNow members as soon as possible. At present, prize claims are payable to PlayNow prize winners in several ways. Generally, prizes are payable automatically on a next day basis to Customer PlayNow Wallet accounts, subject to:

1. Nominal prize payment amounts not exceeding BCLC PlayNow Wallet account limits;
2. External payout methods elected by a PlayNow member in their account profile, and;
3. BCLC policies covering payment of major prize amount claims.

If you are eligible to claim a major prize, BCLC will make all reasonable efforts to notify you, using the contact information in your PlayNow profile. If you do not respond to BCLC notice within one year, you may forfeit eligibility to claim a major prize.

Prizes under the Wallet Balance Limit of nine thousand, nine hundred and ninety-nine ($9,999) dollars will be converted to PlayerCash and credited to your Wallet, unless such a credit would cause your Wallet balance to exceed the Wallet Balance Limit. In such circumstances, you may choose to have your prize paid to you by way of a Direct Deposit into your bank account, or by way of a cheque mailed to your home address (as you specified in your PlayNow player profile). For prizes of ten thousand ($10,000) dollars or over, you will be notified to pick up your prize in person at one of BCLC's offices, and you will be required to comply with all validation and security procedures established by BCLC to authenticate and verify your prize win. You can find more information in the Player Agreement.

Multi-Draw gives you two options to schedule the purchase of a Lotto ticket on PlayNow. You can specify from 2 – 104 consecutive draws or choose Never Miss a Draw.

If you use Never Miss a Draw you do not need to specify the number of consecutive draws. Your numbers will be entered into all upcoming consecutive draws as long as your Wallet contains sufficient PlayerCash and/or PromoCash or until you cancel it.

No. If your Multi-Draw is a Quick Pick the original randomly generated numbers from the first ticket of the Multi-Draw will be used for all subsequent draws in the Multi-Draw. The numbers will not be randomly re-generated for each draw.

If you say YES to the Extra and are playing a Multi-Draw (i.e. more than one draw), the Extra numbers will be different and randomly re-generated for each draw.

Lotto tickets purchased on PlayNow can only be cancelled on the same sales day* of purchase and, if purchased on draw day, prior to draw break.
*A sales day on PlayNow runs from approximately 6 a.m. to 4:08 a.m.

PromoCash are game vouchers credited by BCLC, each of which has a redeemable value of one (1) Canadian Dollar which can be used for PlayNow purchases only and cannot be redeemed for PlayerCash or paid out from your Wallet.

PlayerCash are game vouchers that must be purchased on PlayNow using your valid VISA or MasterCard credit card, a bill payment service inititated through your Internet or telephone banking service, or a direct debit from your financial institution using Interac Online in order to buy games on PlayNow. All PlayerCash transactions are recorded in the Transactions section of your PlayNow Wallet. Each PlayerCash game voucher has a redeemable value of one (1) Canadian dollar.

To receive PromoCash as part of a Registration promotion, you must enter the correct PromoCode during the process and successfully register on PlayNow to receive your PromoCash. Only new registrants are eligible for Registration promotions. Existing registrants will not be eligible for any further Registration promotions even if you cancel your registration.
PromoCash earned during a Registration promotion will be added to your Wallet once you have successfully registered.
PromoCash earned during a Game Play promotion will be added to your Wallet at the conclusion of the promotion. PromoCash is awarded up to the maximum for that promotion and only for transactions which are not cancelled.
You cannot earn PromoCash by spending PromoCash.

One unit of PromoCash is a game voucher, which has a redeemable value of one (1) Canadian Dollar.

PromoCash can only be used to purchase games on PlayNow. It cannot be redeemed for cash and cannot be spent anywhere else.
Any PromoCash in your Wallet will be applied to your purchases before PlayerCash.

Interactive Games are available only on PlayNow at bclc.com.

Computer or communication problems will not affect the game outcome. After you purchase your game, if your play is terminated in any way, the result of your play will still stand. When you return to PlayNow and login, you will be prompted to complete your play for the Interactives game you were playing. This will take you to a page that displays the result of your play. You need to do this before you will be able to purchase another play for any other Interactive Game.

If you login to the PlayNow site the day after your computer problems occur, you will find that your game play has been completed and the system will show the results in the Past Tickets section of your Play History in your PlayNow player profile. If you need assistance, call Consumer Services at 1-866-815-0222 or send an email to consumerservices@bclc.com.

PlayNow will automatically log you off after 30 minutes of inactivity. If PlayNow closes before you complete your game, you must complete your play as detailed above.

Interactive Games are not skill-based, so everybody has the same chances of winning. The results of each Interactive Game's play are entirely random and are determined at the time of purchase (when you “confirm” your purchase and the transaction is completed).

Interactive Game tickets purchased on PlayNow cannot be cancelled once the purchase has been confirmed.

eBingo games are played on the PlayNow site. The games are very similar to regular bingo in that players win a prize if they match the right patterns on their bingo cards. Numbers are called and shown on the screen, and players can mark their cards online, or set them to mark automatically.

eBingo is available exclusively on PlayNow.

Single Player games are available every day starting at approximately 4:09 a.m. and close at approximately 4:00 a.m. the next day.

Stardust opens for sales at approximately 3:00 p.m. and closes at approximately 12:00 a.m. West Coast opens for sale at approximately 3:04 p.m. and closes at approximately 12:00 a.m. 9PM Bingo Hour opens for sale at approximately 8:52 p.m. and closes at approximately 9:52 p.m. nightly. Please note that some mornings PlayNow may not be available due to system upgrades and/or scheduled maintenance. If this occurs please try again later or if you require assistance call Consumer Services at 1-866-815-0222.

With Multi-Player games, you play with other PlayNow members. Every player has their own card(s), and anyone can get a Bingo. If there is more than one winner, the prize is divided equally among the cards purchased.

With Single Player games, you're the only one in the game. Games are played on demand, so play when ever you choose.

A minimum of two players is required for a Multi-Player draw to be played. If you have purchased card(s) in a draw and there are less than two players, the game will be cancelled and your purchase will be refunded to your PlayNow Wallet.

No, you can choose to turn the Autodab feature ON so that the computer takes care of the dabbing for you automatically on your screen. Alternatively, you can turn the Autodab feature OFF and dab the cards yourself. Regardless of which setting you choose, BCLC's PlayNow system will know whether or not your card is a winner, so if you miss dabbing a number it won't affect the outcome of the game.

No, BCLC's PlayNow system will know whether your card has a Bingo and will award the prize accordingly.

Each of the three Multi-Player games has a progressive jackpot in which a percentage of all sales are added to the jackpot. The jackpot is won or shared by the first player(s) to get blackout within the specified number of ball calls.

Until the progressive jackpot pool reaches the guaranteed minimum amount, the guaranteed minimum amount is displayed and is awarded if won. Once the progressive jackpot pool exceeds the minimum amount, it continues to grow until it is won.

In the event that a Multi-Player game or jackpot is discontinued, the funds from that jackpot will be added to BCLC's unclaimed prize fund. This fund grows with unclaimed prizes from all lottery games we offer and is used to fund special or bonus lottery prizes. In this way, the money always goes back to players.

BCLC may occasionally add funds to the progressive jackpots.

Computer or internet connection problems will not affect the game outcome. After you purchase your game, if your play is terminated in any way, the result of your play will still stand.

For Single Player games, if you return to the game where you have an incomplete ticket, you will see your game play out. If you go to your Active Tickets list in your PlayNow player profile you can choose to either complete the game without watching it or replay the game and watch it play out. If you return to the game the next day, the game will have been completed for you by BCLC's PlayNow system.

For Multi-Player games, if you return to the game before the draw is over you can view the remainder of the draw. If you return to the game and the draw is over you can view the results in your Past Tickets list in your PlayNow player profile. You can also view all Multi-Player eBingo draw results on bclc.com.

If you need assistance, call Consumer Services at 1-866-815-0222 or email consumerservices@bclc.com.

No, once a player confirms an eBingo purchase it cannot be cancelled.

One of the fun aspects of Multi-Player eBingo games is the interactive chat function. Chat is meant to add fun and entertainment to the games.

An alias is a name that players choose to represent themselves in eBingo. Your alias may be from 6 to 10 characters long and may only include letters and numbers. Your alias will be shown in the chat window when you are in an eBingo game. If you win a prize, your alias and prize amount will be displayed for other players to view. To play eBingo Multi-Player games or to chat with other players, you need to create an alias.

To change your alias call Consumer Services at 1-866-815-0222 or email consumerservices@bclc.com.

Chat Hosts are present in the eBingo chat rooms to answer questions and make sure everyone is having a good time. Chat Hosts also respond to any issues that occur during chat such as offensive behaviour.

For information regarding inappropriate behaviour see BCLC's Terms of Use and Chat Etiquette.

If you have any concerns regarding another player's chat room behaviour, please complete the Report Chat Violations form and provide the following information:

• Offending player's alias
• Date and time of game
• eBingo game name and draw#
• Detailed description of offensive chat

No, web chat is a feature of eBingo and is limited to use by PlayNow members.

No, you can chat without purchasing cards.